Thursday, August 1, 2019
(Vicksburg, MS) Effective Thursday, August 1, 2019, Mutual Credit Union will release a fraud monitoring service linked to every debit card holder and on August 20, 2019 to every credit card holder. President of Mutual Credit Union, Michael Mathews stated, ” We are always searching for methods to improve communications with members regarding their account. With a majority of our membership listing their cell phones as their primary contact method, adding capabilities to send and receive text messages proves to be a more efficient means of communication.”
Mutual CU has provided text alerts for several years prior to August 1, 2019 however, members had to first enroll in text alerts for fraud monitoring within their online banking. With this upgrade, every member will receive this level of protection as an automatic enrollment. Fraud detection is constantly running behind the scenes —– analyzing data from attempted fraudulent transactions across the world to identify trends that can then help identify potential cases of fraud. If a transaction meeting these trends occurs, our Mutual’s fraud call center will contact you. You will receive a text message from the 5-digit code 37268 or you will receive a voice mail message from 1-877-273-5740. You will never be asked for your financial information over text message or by phone. A simple “Yes” or “NO” answer is required from you to confirm or deny suspect transactions. For more tips and answers to any additional questions you might have about the new Mutual Credit Union Fraud Monitoring Service, please visit our web page at https://www.mutualcu.org.
We thank you for your membership and look forward to continuing to serve you and your families.